A (Video) Message from TaylorMade CEO, David Abeles
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A (Video) Message from TaylorMade CEO, David Abeles

A (Video) Message from TaylorMade CEO, David Abeles
“By now, I sincerely hope that all of you have received your letter from me spelling out the recent news coverage on TaylorMade Golf, as well as some of the great results and momentum our brands have right now in the market.” – David Abeles, CEO – TMaG

On May 10th, TaylorMade provided a video to its Staff Ambassadors/Professionals. Generally, these guys are non-touring golf professionals who manage or otherwise work on-course or elsewhere in golf retail, and who have equipment deals with TaylorMade.

The video along with the supporting narrative can be found here.

While not intended for public consumption, the video provides some interesting insight, not only to the eventual sale of TaylorMade Golf, but also to how that situation is being interpreted for, and conveyed to, the staff ambassadors whose job it is to, among other things, actively promote and sell TaylorMade products.

I would encourage you to watch the entire video, but for those who aren’t interested in sitting through a 12-minute overview of the current state of TaylorMade – or on the chance that the video disappears from the internet.

UPDATE: As we thought it might, TaylorMade has removed the video from public view. Clearly the company doesn’t want consumers like you to hear the message it’s sharing with the people tasked with promoting the brand, and ultimately selling you golf clubs. So, for all of you who missed the video, here are the bullet points:

Update on the Sale of TaylorMade Business

  • There are things being worked that will allow TaylorMade to continue to be the best company in golf.
  • adidas is in the process of negotiating with potential buyers for TaylorMade, Ashworth, and Adams
  • “Nothing is definitive at this time, and quite candidly, nothing is going to change for the foreseeable future”
  • Nothing is changing with sales reps or customer service
  • There are no changes to professional staff contracts with the company

 

The Business Itself

  • TaylorMade products are red hot in the marketplace.
  • Brand perception on the part of the consumer is on the upswing
  • Market share and sales are growing
    • Note: The April Sales report from Golf Datatech is in. TaylorMade lost market share in both the metalwood and iron categories.
  • The #1 player in the world, and 5 of the OWGR’s current top 20 play TaylorMade.
  • The company has lots of momentum in the US, Europe, Asia, and the Tour
  • TaylorMade is doing a better job support its staff pros and their business and is doing a better job of creating value

 

Adidas Golf

Note: There was no mention of the fact that adidas Golf will almost certainly not be affiliated with TaylorMade in any capacity by the end of the season.

  • On the strength of Tour 360, adidas footwear is #2 both in the US and globally
  • adidas Golf’s “bottoms” (shorts and pants) business has doubled due to the success of the Ultimate Short
  • The company is optimistic about the Olympics where it is the Official Uniform supplier for the USA golf team

Note: None of this is particularly surprising given that, for the last couple of seasons, adidas has inarguably been the strength of the company’s golf business.

 

TaylorMade

  • Company is showing incredible results through Q1
  • M family is the #1 Metalwood through Q1
  • Irons business has been great (M2 #1 for March)
  • The company continues to build a world-class experiential platform for staff pros and their club members
  • Revenues at fitting events have more than doubled
  • Business grew by 6% in Q1, and the company more than doubled that with staff customers
    • Note: While 6% can rightfully be viewed as a small step in the right direction, gross margins are slightly down, and the company still lost money in Q1. Given that Q1 is generally the most profitable for golf equipment companies, it’s unlikely the company will turn a profit in 2016.

The rest of the video deals largely with events and other opportunities for staff professionals. You might find it interesting to see the type of events TaylorMade puts on for its ambassadors, but from a business and equipment standpoint, there’s nothing of particular note.

Your Thoughts?

We’re very interested to hear how this message is being received by TaylorMade ambassadors and other pro shop and retail staff, and what morale is actually like inside of TaylorMade-adidas golf right now. Feel free to leave a comment below, or contact me directly (email links are in my profile below). All information will be kept anonymous and confidential.

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Tony Covey

Tony Covey

Tony Covey

Tony is the Editor of MyGolfSpy where his job is to bring fresh and innovative content to the site. In addition to his editorial responsibilities, he was instrumental in developing MyGolfSpy's data-driven testing methodologies and continues to sift through our data to find the insights that can help improve your game. Tony believes that golfers deserve to know what's real and what's not, and that means MyGolfSpy's equipment coverage must extend beyond the so-called facts as dictated by the same companies that created them. Most of all Tony believes in performance over hype and #PowerToThePlayer.

Tony Covey

Tony Covey

Tony Covey





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      Ryan Coccagna

      8 years ago

      Taylormade’s biggest issue, and quite frankly the reason for their poor financial performance, is entirely driven by market saturation. They roll out new products at a much quicker rate than other manufacturers. There’s no question their technology is second to none, but they’ve lost the ability to control the demand for their clubs.

      Reply

      mcavoy

      8 years ago

      I didn’t watch the whole thing but picked up the pertinent parts about the business. Honestly what else would anybody expect him to say in this situation? Its a message intended to quell any possible internal rumors, boost morale and generally reassure everyone. Its something a lot of companies do in this situation but most never see the light of day outside company walls. Its a responsible thing to do.

      Reply

      Tony Covey

      8 years ago

      That’s an interesting question…what should he have said?

      Put on the good face, tell people what they need to hear (what you think they need to hear anyway), and do what you have to do to keep the business on track until it’s under new ownership. So for now, business as usual….everything is awesome (even if it’s clearly not). That’s one approach.

      I don’t know what your business experience is…what type of company changes you’ve experienced as an employee, but I’ve experienced a similar situation (twice now), and what I’m certain of is that a healthy number of employees know what the reality is, and any attempt to spin or manipulate that reality is going to come across as disingenuous and arguably dishonest. The last thing you want is a company where employees distrust leadership.

      I’m being told morale at TaylorMade is low (as you might expect), spin won’t fix that.

      I spoke to an industry friend of mine about the TaylorMade situation and what was being said (both in the video and the Dusek interview). As an insider he dismissed the collective statements as fantasy while offering up a suggestion for what Mr. Abeles should have said.

      The alternative was honest, acknowledged difficult times while talking up the specific strengths of TaylorMade and its people. Determination, resiliency, commitment to excellence, that sort of thing. It was genuine, motivational without the slightest hint of, for lack of a more eloquent phrase, turd-polishing.

      So much of what was said in recent months is easily contradicted with hard facts (adidas support for TaylorMade is so strong that they’re selling it). The people working at TaylorMade know this.

      We can talk specifics, but ultimately TaylorMade’s current issues weren’t caused by the majority of its employees. The R&D team is world-class (full bag…arguably still none better). At one point the company had the best support staff in the industry (both internally and for its customers), but let’s no forgot we’re 3 deep on the CEO depth chart in less than 3 years (little to any of this mess is directly on Mr. Abeles either). That said, there’s a huge and obvious leadership void right now, and every time the current CEO speaks candidly about how awesome things are going, I’m sure that becomes more obvious to the people working there.

      Reply

      Stephen Hamill

      8 years ago

      I am. TMag ambassador in Ireland and am following with interest the ongoing story of TM.
      I understand a lot of the negativity from people with stories of poor service or fast changing product cycles. Some of this criticism is fair comment.
      On the other side of the coin the Taylor Made products are really outstanding in most cases.
      M2 driver out performs all other drivers in my experience. Irons are good (although at times too hot imho) whilst wedges and balls are now as good as any other brands out there. There’s a lot to admire as well as many issues for any potential owner to address.
      I hope that they can build on all that’s good in the products and improve the supply/service side.
      I recall when Wilson, Dunlop, Slazemger etc where leaders. TM need some good leadership and stability from the top down.

      I’m still 100% behind them.

      Stephen

      Reply

      RAT

      8 years ago

      BAM! there it is in a nut shell . Get ready for more it sounds like. Grab the buckets start bailing the water. Too top heavy you think? Time will tell … Who is the interested party or parties?

      Reply

      Clay Fleming

      8 years ago

      I ordered an M1, took a month to get, they ran out of the Hzrdus shaft and had to send me a black tie, they put on the wrong grip, and 60 days after they still had not sent the correct shaft to the store to swap out. Their customer service and attention to detail are abysmal. Not to mention the M1 is not as long as my 815 DBD. I will buy any brand but TMAG moving forward, this was my first time ordering from them and they lost a customer for life.

      Reply

      JC

      8 years ago

      Should have bought Callaway.

      Reply

      golfercraig

      8 years ago

      As someone who dealt with these companies every day for 15 years, the store you went to is lying to you. Someone there had not ordered it correctly, or forgot to order it. There is zero chance it took 60 days to get the correct shaft. They’ll pull one off the tour van to fill a retail order. Don’t get mad at the OEM if you didn’t deal with them directly. Get mad at the retailer. It is almost ALWAYS the retailers fault in situations like this.

      Reply

      Mohsin

      8 years ago

      Have to disagree with you on that. Ordered an m2 3 wood in the first week of March directly from a taylormade golf sales rep in dubai after a demo day. Still no delivery and apparently the TMAG Europe sales system is closed till June! My last Taylormade purchase… Ever!

      Txgolfjunkie

      8 years ago

      I have a b2b account with TMAG and I can echo golfercraig to a certain extent. The hard line of clubs is pretty hard to screw up. You fill out the form, they complete it within 48 hours and is on its way via FedEx. Never had a problem with clubs. Clothing is another issue. I’ve had numerous orders in the past 6 months have incorrect sizes, colors, quantity, etc. I don’t know what’s going on with adidas but I’ve slowed down the orders. I don’t know if the people in shipping are getting lazy with filling orders but I rarely had a problem in the past, now about a third of the orders are incorrect.

      Reply

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