Dick’s Buys Golfsmith at Bankruptcy Auction
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Dick’s Buys Golfsmith at Bankruptcy Auction

Dick’s Buys Golfsmith at Bankruptcy Auction

Friday afternoon Reuters reported that Dick’s Sporting Goods (parent company of Golf Galaxy) won the Bankruptcy auction for struggling golf retailer Golfsmith.

The winning bid is believed to be in the $70 million ballpark.

According to that same report, Dick’s plans to limit operations to 30 Golfsmith stores. To put that number in perspective; before the bankruptcy announcement, Golfsmith operated 109 stores across the US.

Several have already been closed. It appears several more will suffer the same fate. Dick’s plans to retain approximately 500 Golfsmith employees.

While that’s not exactly good news, things could have been worse. One of the companies outbid by Dick’s was liquidation firm Yellen Partners. If its bid had been accepted, all remaining Golfsmith shops would likely have been shuttered, and the inventory sold off.

A Recovery of Sorts

We’d be remiss not to point out that just over 2 years ago, Dick’s downsized its golf operations. 500 PGA Professionals were fired, and golf department floor space inside stores was reallocated to higher margin categories.

More recently, Dick’s CEO Ed Stack has forecasted a rebound in the golf market, and the Golfsmith acquisition would seem to speak to that optimism. While it’s unclear if Dick’s will rebrand the remaining Golfsmith stores, the acquisition helps cement Dick’s place as one of the leading retail forces in golf.

The Big Picture

The demise of Golfsmith is just one in a larger series of events largely blamed on the decline of golf. And while that’s certainly true, the reality is, as it is with many things, the equipment industry has been slow to adapt to changing market conditions and the dip in participation (depending on which numbers you choose to believe).

There’s a bit more upheaval left to come as the golf industry seeks to define its new reality.

A Titleist IPO and an eventual sale of TaylorMade are expected to be the next major events on the business side of the golf equipment world. It’s becoming increasingly clear that the landscape is shifting dramatically and those companies that are best able to adapt will be the ones left standing when the dust finally settles.

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Tony Covey

Tony Covey

Tony Covey

Tony is the Editor of MyGolfSpy where his job is to bring fresh and innovative content to the site. In addition to his editorial responsibilities, he was instrumental in developing MyGolfSpy's data-driven testing methodologies and continues to sift through our data to find the insights that can help improve your game. Tony believes that golfers deserve to know what's real and what's not, and that means MyGolfSpy's equipment coverage must extend beyond the so-called facts as dictated by the same companies that created them. Most of all Tony believes in performance over hype and #PowerToThePlayer.

Tony Covey

Tony Covey

Tony Covey





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      Golf Girl

      7 years ago

      I find it very sad that the bickering about whether Golfsmith deserves this takeover or doesn’t takes precedence over the sad fact that 500 employees just lost their jobs right before Christmas. Whether you like Golfsmith or not, have some freaking dignity. Just because no one can see your face or name while your writing your nasty comments about how GS deserves this, the fact of the matter is there is a real lack of concern on this comment thread about the people who actually work for GS and will now struggle to support themselves and their families. Oh boohoo, you have one less place to buy your freaking golf equipment. Our country is falling apart, and this is what you care about? Get over yourselves

      Reply

      JB

      7 years ago

      I’d hate to see how you respond about all the other millions of jobs lost throughout the year, especially right before Christmas.

      It honestly is not a concern, and why should it be? Everyone has the opportunity to find a better, higher paying job, all the time, so the reverse argument can easily be made. Why didn’t those 500 employees find a better job? Maybe they actually did! What now? Truth is you don’t know. You don’t know if 500 employees are now homeless, or working another job, or simply retired and living off social security. Since you don’t know, it is out of place to sit here and blast commenters over it.

      This is about golf equipment, not the families that sell it. I’ll happily respond positively to your comments and agree with you, if this was about the families that lost their jobs and how many of them are struggling…But it isn’t. It is about the sale of a company and what the new owner plans to do…

      Reply

      John H. Carter

      7 years ago

      What??? Why??? There goes the farm…another large company buying out a small company and will change it!!!!

      Reply

      Josh Lawrence

      7 years ago

      I got a whole set of adams irons for under 100 dollars at dicks great clubs

      Reply

      George F Blackshaw IV

      8 years ago

      It’s a online business now sadly, only at private clubs and well run public facilities will you find someone who has the proper credentials to be a fitter, to many Dicks/GS was all about that mighty dollar

      Reply

      Brad Loomis

      8 years ago

      Just ask the over 500 PGA Professionals who were blindsided by Dicks…I am sure they will be happy to share their thoughts.

      Reply

      Shawn Fish

      8 years ago

      There is only one entity to blame, and that is the USGA, the limitations they impose on the golf balls and clubs doesn’t get current or new golfers excited to purchase items that are watered down or just repainted and called new and improved. Also the prices are unrealistic and by there account i should be hitting a driver 400 yards by now. I always said manufacturers should allow use to buy the same golf equipment the tour pro’s play seeing we pay for it and the pro’s don’t. I would really like to see how they would play with off the shelf equipment instead of the highest quality custom tuned to make there millions unlike the tour guys back in the day. We the customer are the real suckers.

      Reply

      Marty Bristow

      8 years ago

      Golfsmith and Dicks are a good place to look at what you want and then go online and get it for 30% less somewhere else. Not sure how Golfsmith made it this long. PGA super stores are next, they make Golfsmith look like a discount store.

      Reply

      Michael Liu

      8 years ago

      If they are good fitter, they can survive by open their own shop. Specially those who really know what they are doing. The bad ones, sorry find other job.

      Reply

      Christopher Washburne

      8 years ago

      Sad…. On a different note, I have used Golf Galaxy a lot recently and can’t say enough. Online orders, but free shipping on the items I bought and no sales tax! Saved $50 on the driver I bought compared to the exact same thing from dicks. That $50 was from the club price difference, shipping, and sales tax.

      Reply

      David P. Myers

      8 years ago

      Interesting post regarding retail golf outlets. It’s amazing how we as people knock everything we can to elevate our own egos such as this headline. You can knock just about any organization for almost anything at any point in time. I’ll never forget my poor self with a 2 year old son at home, going to the range with my K-Mart pro staffs hitting beside a guy knocking them all out to the 300 yard sign straight as an arrow. After accepting a few of his suggestions and not equaling his success I told him that if I could afford Eye 2’s then maybe I could get there. He asked for my Kmart pro-staff driver to which he swung and got there. He handed it back and told me I was foolish to believe I could buy a game of golf. I’m pretty sure his clubs didn’t come from a box store. I’m also pretty sure he was like most people and would not collectively blame a bad service experience on everyone in the organization. Nor he would he blame the business failure on product experts. When it comes to business practice, profit and loss statements and borrowing practices, it doesn’t matter how much time you spent swinging clubs. Hopefully this author will spend some time getting a check up from the neck up. Or at least a better attitude.

      Reply

      Eric

      8 years ago

      Dicks CEO Edward Stack 60 days ago: “We are reducing our golf footprint in our stores by 60%. The game is down by 35% among 18-30 year olds. I don’t like where this is going and I feel the Tiger bump was a thing of the past. Golf is dying; people prefer individual sports like cycling and running.”

      Dicks CEO Stack today: “Ive always been bullish on golf. We at Dicks think a golf revival is just around the corner.”

      …typical asshat CEO

      Reply

      dr. bloor

      8 years ago

      He might or might not be an asshat, but there’s absolutely no reason to ever believe anything a CEO says on its face.

      Even if he wasn’t just trying to drive down the price on something at the time of the first statement, the second might actually be authentic. Although the bubble has certainly burst, golf isn’t going to die anytime in the foreseeable future. To the extent that OEMs still need to get their product into customers’ hands, Dick’s has more leverage in negotiations with them than they did 60 days ago.

      Reply

      Michael Hazard

      8 years ago

      Sounds like a bargain basement price.

      I have never had a bad experience at any Golfsmith store.

      Reply

      Harold

      8 years ago

      Tony like I said I’ve been in this golf business for now 49 years
      GolfSmith screwed over one of best club designers in world. And if you remember their first business market plan was to supply heads, shafts,grips and all other things needed to make clubs for yourself and start your on business. They even tried to get you to their repair school. After getting many people hooked on making clubs out of their basement they come in behind you and open stores. This had to help your business. Karma is a bitch

      Reply

      Christopher Thompson

      8 years ago

      Terrible News. Dicks is a golf hack. PGA Superstore is still alive though.

      Reply

      Sheila Bykowski

      8 years ago

      Is perhaps the real story behind the story and the overall business of golf needs an intervention or a change in approach?

      Reply

      Chris Jones

      8 years ago

      I tend to agree. The last time I was in the store no one would help me. I wanted to try out a wedge. So I left.
      The previous time I had to track someone down. I’m not working that hard to spend my money.

      Reply

      Tony Hester

      8 years ago

      Used to have my clubs worked on at dicks sporting goods when they had the PGA guys working there and they were good. They got rid of those guys and awhile back had a new shaft put in my 4-iron and on the third swing it flew off. Never take anything back to these stores again.

      Reply

      Colin Bykowski

      8 years ago

      Wow great thread to start my day. LMAO!!!

      Reply

      Brad Wagoner

      8 years ago

      Yeah and they already own golf galaxy so that pretty much gets dicks a monopoly in the chain market

      Reply

      Robert Dwyer

      8 years ago

      There is no doubt in the current economy golf is in decline. In the recent issue of Golf Digest while attempting to put a positive spine on this issue, with a major article on Junior Golf, Golf Digest unwittingly identified the real issue. In a piece written by Bob Carney, titled “How to Raise a Golfer”, well if your family has a membership at Tam O’Shanter Golf Club on Long Island, it’s easy dump the kid off at the pro shop an away you go. The one per-center’s can afford to do this the other 99% no-so-much. So much for junior golf and the next generation. It’s the money stupid. Where have I heard that before? In the boom times with Tiger etc., golf exploded now the ENTIRE industry has to adjust to the new reality.

      Reply

      David Brennan

      8 years ago

      So, it really all started when private equity bought out the Paul’s. From that point on the clock started ticking. They always get paid 1st. Preferred stock, managing fees ect…

      Reply

      Brian Macbeth

      8 years ago

      It’s the same stuff you can buy at any other golf shop. Most stores do not carry the full selection of products because they are not large enough volumes stores. But the list of what can be special ordered is almost infinite. The only companies that limit Dick’s Sporting Goods are Titleist and Ping. We have also not started working with the designer iron companies like pxg

      Reply

      Brian Macbeth

      8 years ago

      I feel that Dick Sporting Goods making making the right move here. It’s better that someone who has a stake in the golf industry buys as opposed to one of the liquidation companies the one that bought Sports Authority recently.

      Reply

      William Stepan

      8 years ago

      I worked at a golf retailer in 2004. Golf is having numerous problems both inside a store and outside. I read a comment on here by a former GS employee, all good observations. I still believe that golf, as a sport, is its own worst enemy. The game is a tough sell to millennials, the cost is high, and the game can take a long time to play. Not to mention, many retailers are not welcoming of new to the game shoppers. I made tremendous sales off new golfers as well as fanatics, but the game of golf does seem to be at a crossroads of sorts.

      Reply

      Jerry Clark

      8 years ago

      3 years ago my kids were new to golf and everything that went in the bag was hand-me-downs, 2nd hand buys off craigslist, on and on. My kids are now getting pretty good at the game and service and knowledge are paramount. What was once a dad looking for the cheapest deal he could find is now seeing the logic in new technology. Sorry if some have found bad experiences with GS but obviously they haven’t met Lenny and his staff at Overland Park, KS Golfsmith! I now simply go in and tell Lenny to sell me what they need and he is always looking out for my best interest. The advise has been so spot on that I tell him to charge me more (he won’t). “Price is an issue in the absence of value”… I value what I get at my store and am willing to pay the price.

      Reply

      Robert Dwyer

      8 years ago

      Jerry,

      That great for you and your children. Glad you can afford it, I fear that you are the exception to the current reality.
      Don’t know if you troll the internet, but there seems to be growth in the after market (Ebay, 2nd Swing, Swing’em again, Global Golf etc.) Funny how much new stuff from Taylor Made and Callaway is showing up on the lead pages of Ebay, and not from previous owners but directly from the manufacturers, this must be driving the retailers nuts and consequently into Bankruptcy.

      Reply

      Drew Lavoie

      8 years ago

      I love the GS in Woodbridge, awesome customer service, great prices, excellent fitting. People must have had some shitty experiences elsewhere I guess. I’ve definitely seen shitty customer service at Dick’s.

      Reply

      Daniel Evans

      8 years ago

      Well Andrew Mills at least with you they’ll have at least one descent fitter…. oh wait you don’t do that anymore, nvm their &#cked

      Reply

      Lucas Clark

      8 years ago

      I saw that.. Crazy

      Reply

      Brett Nelson

      8 years ago

      Golf galaxy and dicks are a joke. Won’t give a dollar to them. They hire a bunch of high school graduates trained in cross selling. Nevada Bobs all the way.

      Reply

      Brian Macbeth

      8 years ago

      I am a full time golf associate at Dick’s Sporting Goods and I am also an assistant golf professional at a private Country Club where I live. I keep my job at Dick’s Sporting Goods for the benefits but I also provide the same service to the customers at Dicks as I do at the private Country Club that I work at. I know that I am one of the exceptions but there are a lot of us at many stores who are very well trained in fitting ann club repair. I have been with Dick’s Sporting Goods for almost 10 years they are an amazing company to work for.

      Reply

      Tony Lynam

      8 years ago

      Not too many Nevada Bobs across the U.S. The Dicks in Brandon, FL is awesome and the guys in the golf department are solid individuals and golfers to boot. The nearest Golf Galaxy is in Orlando and I have been in that store twice and have never had any problems with the staff there. Better sales in soft goods that any GS stores.

      Reply

      Mike Sims

      8 years ago

      I spent 3 years as a full time club fitter at GS and I was good at it. Left there to go to PGA TSS and 11 years later, best decision in my professional career! Absolutely no comparison. Best of luck to the people I still know at GS.

      Reply

      Golf Junkee

      8 years ago

      I too was a Golfsmith part time employee and was classified as a Master Fitter. I also am retired and spent most of my working career in a service industry, Banking and Lending, and attended the Xerox Sales School. Now saying all that doesn’t make me an expert, but it re-enforced what I had been taught by my parents, to treat people the way you wish to be treated. If you knew me you would remember me, because by the sound of it, though I know it not to be true, most of the employees of the Golfsmith where I worked, truly cared about the customers and greeted them with a smile and a friendly hello, no matter what the attitude of the individual was that we spoke to. I looked at every person that I approached as someone who was looking for some product, and possibly some product knowledge, and by starting a conversation with them tried my best to show them I was there to help. If for no other reason, I was attempting to build a relationship with the individual, and because I was friendly and helpful to him my hope was that he would communicate to his friends that they should see me if they were in need of assistance in finding golf equipment.
      When fitting the golfer, a fitter must have something to fit to. We, myself and other fitters, gathered info regarding his/her level of play and time in the sport, would explain cavity back vs blade technology and determined how much we could help them. I believe that being “fitted ” is way overstated for the general golfer who shoots in the high 90’s and cannot make the same pass at the ball two or three times in a row. Couple that with the fact that the distance varies on how far they stand from the ball with each shot and now the true lie comes into play. In the end I would tell them to take lessons from our friends at GolfTech who would teach them correct swing methods and determine their golf club needs. Otherwise I would suggest a standard lie, and allow them to try both stiff and regular shafts. Then, other that grip size and head makeup, I would ask them what their budget was and place them in a set of clubs, whether new or used; steel or graphite.
      It was not hard, but someone above said it earlier, that many just came in to hit balls, and we had limited bay space for that to be happening. I must say though that when asked if they would allow me to fit or assist a “paying” customer, they would step aside and allow me to use the hitting bay. People just have to know how to act and what to say. I used to tell those in my department that you have to communicate to people so well that you can “Tell them to go to Hades in such a way that they will enjoy the trip”.
      Money was not my major need working at Golfsmith. The company and friendship of others was, so I was in a different category that most, but while they worked and accepted pay from Golfsmith, they needed to perform to high standards. Hope my input shines somewhat of a better light on some of the Golfsmith stores.

      Reply

      Macky Manansala

      8 years ago

      And the customer service gets worse, LoL.

      Reply

      Bobby Underwood-Vansweden

      8 years ago

      Same pig different lip stick both of these company’s are a joke when it comes to fitting and repair work .

      Reply

      Tony Lynam

      8 years ago

      I would never go to Dicks for fitting or repairs once the PGA guys were launched. Regripping, maybe – if they can even get to you. I go to the local Golfsmith or the Mom and Pop golf stores in the Tampa area or to a Titleist Master Fitter/Clubmaker at one of the local courses here, for repair needs.

      Reply

      Mark Falteisek

      8 years ago

      I also am a Golfsmith employee and a certified fitter, I use to always love your site and comments, I would always recommend you site to customers, but after you labled us all bad I think I’ve changed my opinion of you
      One more thing, yes Dicks won the bid but there is still alot more to the story so don’t count your chickens before they hatch

      Reply

      MyGolf Spy

      8 years ago

      These comments are always some of our favorites. You love our comments as long as you agree with them. As soon as you disagree you change your entire opinion of us. Disagreeing with people is part of life. You can either run and hide from those situations or handle them like an adult. You can disagree and even argue your point back, trust us we will listen.

      But taking your ball and running home, well that just gets us no where. I have been in this industry for a long time now and as a whole it is well known that GS and Dick’s are not the best game in town for fittings or customer service. You and a few others seem to be the outliers, which I commend you for. But at the end of the day the truth is the truth and I am pretty certain we can both see where that real truth got them.

      Reply

      Jeremy Wassom

      8 years ago

      The customer service at golfsmith has always been subpar when I walk into a golfsmith no one say can I help you and if I need help it takes me 10 min to find someone golf galaxy on the other hand they border on pestering you. So ya I believe golf spy is right on here the truth hurts and that’s why golfsmith will be no more

      Reply

      Allen Bridges

      8 years ago

      Soooo. That’s 1 against and 100,000 for…. noted

      Reply

      Gary Baker

      8 years ago

      You’re feelings get hurt when the truth comes out? GS has been going downhill for years. Overpriced merchandise/equipment to go along with average customer service. There’s a reason why they filed bankruptcy and it’s not Tiger Woods’ fault like one of you bosses said it was.

      Reply

      Steve Laskey

      8 years ago

      I used to like the Golfsmith in columbus – easton, however last 5-6 years customer service has been non existant. Dicks is only slighter better on average, some stores – cleveland legacy village – awesome, some not so good.

      Reply

      Carlos Mosquera Alejo

      8 years ago

      Golfsmith Customer service sucks…i hate that place and ridiculous prices…!!!

      Reply

      Josh Lawrence

      7 years ago

      This should be golden for golfsmith customers. I always have great success with my golf purchase from dicks and customer services. Minus one hiccup during a black Friday order and delivery by Christmas special. But they made it right

      Reply

      Maggie Wafford

      7 years ago

      Josh Lawrence that’s not a true statement

      Reply

      Josh Lawrence

      7 years ago

      Yes I remember now your right

      Reply

      mulegolf

      8 years ago

      I started as a Golfsmith customer in the mid 1980’s when I started to build custom clubs. Over the years I bought many club heads, shafts and grips form them (as well as epoxy, ferrules, etc). I was sorry when they started to sell OEM clubs because I felt it was a harbinger of them lessening their loyalty to components. At first they stayed with the components and their Snake Eyes components were excellent. Unfortunately, they decided to offer most of their best club heads, including most of the Snake Eyes brand to only a select portion of club builders, those who could purchase in volume. Living in a small community of less than 2500 residents, it would have been difficult for me to qualify unless I decided to offer only these club heads. I called and talked to one of their supervisors who didn’t seem to care and stated that there was no flexibility in their offer. I told him that I knew that they could do without my $6000 or so in component business each year and that I didn’t know how I could do without their components, but starting tomorrow I would find out. After that, the only time I purchased anything from them was if a customer specifically requested something that only GS offered. I’m sure that there were countless other small club builders that they also lost as customers for the same reason.
      I did go into their stores in the Minneapolis/St. Paul area when I was in town for other business. As far as the customer service in their stores, I found that the staff of most any Golf Galaxy in that area offered friendlier customer service than did the staff in the GS stores in that area. I can’t speak to a comparison of the stores anywhere else.

      Reply

      Clay

      8 years ago

      I have not seen the details but did Dick’s acquire the MacGregor name in this deal? I would love to see that sold and brought back as a premium iron brand. MacGregor forged irons were some of the best I have played.

      Reply

      tony

      8 years ago

      in the end, there will only be one or two options left. it’s happening in every industry and now golf. the OEM’s are selling directly to the public already. and then there’s Ebay on top of everything else.

      Reply

      David Scurlock

      8 years ago

      Hopefully they will shut down all of the Golf Tec operations. Biggest rip-off going

      Reply

      Scotty Michaels

      8 years ago

      yes!!! another place to buy more Walter Hagen!!!! fucking score.

      Reply

      Robert Young

      8 years ago

      I worked at golfsmith for a while (a story in of itself) but you’re right. Like most retail shops, most people don’t really give a crap. It’s rare to find someone who’s really knowledgeable about the product.

      For me it was about personal pride and doing things the right way. If they want good customer service then they should look to get rid of SPIFFs and just add an extra commission.

      Reply

      David

      8 years ago

      A brief note. Golf Smith was acquired by Golf Town a Canadian Corp. They were funded by a multi billion pension fund This fund is called the Teachers pension fund which is one of the most solid in the world. They know when to get out of a losing proposition. Golf sales are down Golf memberships are down. Pay as you play round are down nation wide. Unless you serve a niech market you will be dead in the Golf retail market. Big box golf retailers are not what they used to be. Costs per square foot are not realistic cost of clubs are getting out of control The only growth happening is in the Asian market where golf is only 25 years old and stars are created yearly

      Reply

      Charlie Han

      8 years ago

      Here were some of the things I observed about the local Golfsmiths. They didn’t even know there were fitting or demo days. I had to show them on my smartphone. Their launch monitors cooked the total distances of the clubs, showing an extra 30-50 yd total distance. Now, the same launch monitors (Foresight GC2) are relocated to special “fitting booths” at a cost of $45+ to use. Trade in values were much lower than PGA guide. They couldn’t compete with local stores like Carl’s Golfland. I did buy clubs at Golfsmith, but I found much better prices online or just waited about 1-2 years for the prices to drop significantly. In all honesty, I think OEMs like TaylorMade and Callaway are the real ones to blame since they keep coming out with “new” clubs at full retail price, and these drop by 50%-75% within a year or two. It doesn’t help when these “new” clubs aren’t really that much different, or stores like Golfsmith and Dick’s don’t really have a proper testing area. Getting professionally fitted costs a lot of money and even then you still get different results depending on the fitter. There’s a severe lack of quantifiable testing for clubs, balls, etc… The magazines and hot lists basically tell you the clubs feel great, they look great, they sound great, and 5 stars for performance – but nothing quantifiable. Robot testing would be perfect, as they’d at least provide baseline data at different swing speeds with the understanding that everyone’s swing is different. But this would probably tell the consumer market that there’s nothing special about every new club or ball release. We have sources like Consumer Reports and Car and Driver that perform quantifiable testing on cars and appliances, why not do the same for golf equipment. Sure, people drive cars differently and use appliances a bit differently – but we’re just looking for consistent test data. I’m a gearhead and would love to see the golf industry continue to thrive.

      Reply

      Eric Kebschull

      8 years ago

      Golf Smith at least had a solid selection. If Dick’s just turns them into their retail box store, you’re pretty much doomed to a limited selection, no in-house options for club repair & customization, and even worse customer service.

      In short – stick with the PGA store

      Reply

      SAW

      8 years ago

      Here is my take.
      Judging by the number of comments and the passion that comes across in some of the comments, it appears that people still care about golf.
      If that’s the case, then Dicks probably made a good decision in acquiring the GS brand.
      Either that or people have replaced spending hours on the golf course with spending hours complaining about the state of the retail side of golf.
      Reading this article and comments just makes me want to head out for some afternoon fall golf. Remember, always leave yer sticks in your trunk, no matter who made them or where you got them. See ya.

      Reply

      Hula_Rock

      8 years ago

      Great comment. sneaking out to play 9.

      Reply

      Dennis

      8 years ago

      GS in Schaumburg IL, is a different store every time I go in. Mostly to by balls, but I look at the used club rack. Went recently to have a new shaft installed on my driver- guy at the service desk said that he did not have any shafts in stock, and did not know when they were coming in, or what shafts they were receiving. Ordered online and had it pured. Go it in less than a week. PGA ss down the street has taken a lot of their business, including mine. Got a Dick’s not to far in that area, will prob close that GS. Dick’s has some good sales from time to time. If I need expert advice going to PGA…nuff said.

      Reply

      Steve S

      8 years ago

      Like most businesses brick and mortar cost are going up and competition on line is growing. Discounts on 1 year old drivers and iron sets are better on line than at Dick’s, Gsmith or Galaxy. And my local pro shop matches any discount the big boys give so I shop there, plus helping me get fit and hitting balls on the range…..

      Reply

      Chris

      8 years ago

      Just like politics, all customer service is local. I have a GS and a much newer GG in the same mall area here in Indianapolis and the GS is a far superior shopping experience staffed by “golf people” to a much greater degree. I’m a frequent shopper and buyer and the GS staff calls me by name while I have never been greeted in the GG store at all. In fact I have purposely hung around club displays a few times just to see if anyone will try to help out at Galaxy and they all just talk to each other instead. I’ve probably been in there 20x in the last year so a decent sample size. It is the epitome of a corporate owned “who cares, I’m getting paid by the hour” mentality. I will be sorry to see the GS close but the GG store is only a year old so no way they keep both.

      Reply

      Alan

      8 years ago

      Totally opposite of my personal experience with these two chains, but as you said, all experience is local. I for one am not sad to see GS go extinct.

      Reply

      Eric Hurt

      8 years ago

      Dicks fires all there PGA Pros in one day and then they buy out Golf shops. Ed Stack CEO of the company what are you guys thinking!!!

      Reply

      Terry Wittek

      8 years ago

      They own golf Galaxy. And they did the PGA a favor by hiring pga pros.

      Reply

      Matt Heister

      8 years ago

      Awful

      Reply

      Ryan morris

      8 years ago

      The local golfsmith near me, westminster,h as some fantastic employees, literally kept me coming back just cuz of the service. I bought my mp5s, mp h5s, and a csllaway hybrid.
      However, there was one employee that was so rude, happened to be the front counter guy, that i actually heard him compkain about customers out loud, including myself on several occasions….apparently i had purchased a set of mp h5s off the used rack he wanted and basically let me know about it the next few times i went in….behind my back of course….the last time he did it i told myself i would never go back and havent. I feel bad for the other workers cuz they were great and caring, but he was always talking to one of them when he made these comments and they never did a thing.

      Reply

      Bob Pegram

      7 years ago

      Ryan –
      Let management personnel know. I am sure they would do something about it. However, they can’t do something to correct the guy if they are not aware of it. Maybe, at this point, it doesn’t matter if the store closes.

      Reply

      FTWPhil

      8 years ago

      Shop a GHQ near you!

      Reply

      Sean Smink

      8 years ago

      Talk about a Monopoly know!

      Reply

      Dave

      8 years ago

      Monopoly know? I would not now know them to be a monopoly because Dick’s acquired GS, if online competition counts.

      Reply

      Jay Hinkle

      8 years ago

      Aren’t they also part of Golf Galaxy?

      Reply

      Matt Heister

      8 years ago

      Owners….

      Reply

      Jay Hinkle

      8 years ago

      So now they have a monopoly on big box golf stores?

      Reply

      Terry Wittek

      8 years ago

      No monopoly. There are many other big box brands.

      Reply

      Jon Snow

      8 years ago

      I found their apparel, accessories, and other golf related items to be fair priced and great selection. However I was very loyal to local fitters and premium shops for clubs and fitting. I do think the majority of social golfers liked their service.

      Reply

      Robert Kirk Provart

      8 years ago

      It will not get any better under the leadership of Dicks. Their idea of a fitter/club repair tech is some one that knows the difference between a putter and a driver and can install a grip. Plus is happy working every weekend and making 10 per hour or less.

      Reply

      Steve Ingerski

      8 years ago

      So question for you, since one of the slams is the quality of fitters and I think it would prove a point.

      Let’s say a new set of clubs is about $2500 – driver (500), irons (1000), hybrids/fws (500), wedges (300) putter (200).

      What % would you as a normal consumer be willing to pay for a fitting?

      Reply

      Robert Kirk Provart

      8 years ago

      First off, most people going into Golfsmith or Dicks are only looking to spend $300-400 for a complete set. Plus they only want off the wall stuff. In that case all you are fitting for is shaft flex and lie angle after the customer has decided on model. In that case the fittings are usually free. In the example you brought up, where you now should expect multiple shaft options to get proper launch angle, spin rate, etc you should be willing to spend $250 or more and 4 hours

      Reply

      David Evans

      8 years ago

      People wanting to spend $300 to $400 don’t need fitting, they should buy used set, then spend the rest on lessons and range balls

      Reply

      Robert Kirk Provart

      8 years ago

      Any one that can take a repeating swing can benefit from a fitting to at least get proper length and lie angle.

      Reply

      Nam Cho

      8 years ago

      Golf smith should have listened to me and let me run the operations. Idiots

      Reply

      Brett Nelson

      8 years ago

      Haha. Keep living in your own world Nam

      Reply

      Steve Ingerski

      8 years ago

      Unfair headline

      I worked at a GS as a part time gig and over just under two years I am not sure what the customer service gaps are. To a person, every single fitter and sales associate that I met cared a hell of a lot about golf and the customers walking in the door.

      In reading a lot of comments from the informed consumer that likes to complain on various sites, here’s some feedback.

      1) yes trade in values suck. However that’s not a GS issue. Values are determined based on the PGA value guide, so if you come in and are shocked that the Taylor made burner bubble driver you have had has no value – that’s your own damned fault.

      2) manufacturers set the prices that GS was allowed to sell for. If you find some absurd “sale” online, in all likelihood it’s a counterfeit club. It’s why on the sales flyers you see from every store they have that list of exclusions that parallels the disclaimers you hear during a drug commercial. And no, just because you wander in to pick up your weekly box of ProVs doesn’t mean you’re important enough that the store is willing to lose its authorized retailer status to knock 10% of that new 917 driver

      3) Fittings – you aren’t paying for an experience the level of going to The Kingdom, TPI, or Callaway Performance Center. If that’s the level of expertise or kiss ass care you are expecting, I’d suggest going for the real thing and drop that $2k on your card before you even walk in the door.

      4) Fittings cont – no matter how much you want to insist the monitors are broken and you normally hit your 7iron 180 yards into a gale force wind, NO YOU DONT. As much as you like to think you can defy the laws of physics and can turn your 75mph swing speed into a 300 yard drive, NO YOU CANT.

      5) fittings continued – really sorry they don’t have that exotic Oban shaft you read about on GolfWRX for you to demo on 17 different club heads. Maybe press the manufacturer to add them to their fitting carts or accept the fact that trying exotic shafts is going to cost you a lot of time and money and probably not going to fix that 40 yard slice you have going for you

      6) it’s not GS nor even the manufacturers fault they release product as often as they do. Unless you are also complaining to manufacturers of cars, TVs, cell phones, etc that also release a new “best ever” product each year than you’re just an obnoxious hypocrite. People like the next new toy and many are willing to buy it – not out of some mystical improvement anymore than that new iPhone is going to fix your organizational issues.

      7) yes we pretty much know within the first 10 mins of you hitting in a bay whether or not you’re a real customer or just coming in to hit balls. And you know who are as well. So that means, no we aren’t going to just stand there while you yammer on about how you play “real” blades and don’t understand why this Ping G30 iron is making you hit all over the map as some sort of ego boost.

      Now – if you’re looking for a centralized place to try out pretty everything, from pretty much every manufacturer, for FREE, and possibly get some help/advice from staff that for the most part are equipment nuts and love the game then GS was a great place to turn to.

      Reply

      Will Jones

      8 years ago

      In response to the trade in, yes part of it is GS problem. Especially when they don’t accept anything older than 3 years.

      Reply

      william

      8 years ago

      Will, you apparently never heard of “planned obsolescence”. You might want to buy a club that’s 3+ years old but, I assure you, most golfers don’t. Golfsmith knows this, too and that’s why they don’t want it gathering dust in their stores.

      Steve Ingerski

      8 years ago

      Will Jones if the PGA site says zero value – it has zero value

      Reply

      Will Jones

      8 years ago

      They were listed on the PGA trade in guide. GS just didn’t care.

      Reply

      MyGolf Spy

      8 years ago

      You are one point of data. The overwhelming majority unfortunately, walk in to a Golfsmith and find trouble not only finding a qualified fitter but a fitter at all. The industry has moved from paying employees with a skill set to thinking you can get away with $8-10/hr. fitters. It is a corporate mentality and one that has not served the golfer well. Once they learn how to serve the customer again maybe things will turn around for the owner of the GS brand. The ONLY example in the US of a large scale operation similar to these brands that would be considered a “BIG Box” golf store doing a good job at servicing the customer is PGA SS.

      Reply

      Al Shoemaker

      8 years ago

      Yeah, you sound real friendly alright…

      Chuck Zirkle

      8 years ago

      Yeah, I visited the PGA SS in Myrtle Beach last time I was up that way and walked thru the entire store. There were two groups of employees. Two in the shoe department discussing their problems and no one said anything to me as I was looking at shoes. As I entered the club fitting area and say two associates in that area, one nodded his head to at least acknowledge I was there. Great customer service. That is why I buy on line. Most RETAIL CLERKS just have lost their desire. I was in that business for many years and my employees were friendly to everyone who walked into my stores in five states. I trained my managers and they trained their people. That seems to be the problem.

      MyGolfSpy

      8 years ago

      Once again, one data point. I don;t disagree that they could all do better, but when comparing the customer service and fitting capability of the “BIG Box” golf stores PGA SS gets the best feedback. This might not be true for one store but when comparing PGA SS vs DICKS vs GOLFSMITH this is what we hear from consumers.

      Steve Ingerski

      8 years ago

      Will Jones – definitely unusual if that’s the case. Not once did I ever decline to take in a trade nor did I ever even hear of an associate not accept a trade with value. Completely counterintuitive for someone to do it since it could be the difference between a sale and a non sale, so makes no sense to me they would have done that

      Reply

      Chris Romanowski

      8 years ago

      Real talk here…

      Reply

      David Evans

      8 years ago

      Well said, bravo. I am an avid golfer with close to 3000 rounds under my belt. I especially like the part about hitting that 7 iron

      Reply

      David Evans

      8 years ago

      Sir, nobody just walks in off the street to get fit. I went to and through Golfsmith club school in the 80s, just when they were a catalog business

      Reply

      Steve Ingerski

      8 years ago

      MyGolf Spy correct I am one point of data, though I would contend the article is just as singular since there are zero statistics to back up your “overwhelming majority” claim. So I’d say that my experience is just as valid.

      And i would further contend that the “overwhelming majority” of complaints are not from poor quality of staff nor poor operational model but rather from unrealistic customer expectations. The vast majority of gripes I see on various online forums fall into the areas I mentioned.

      Additionally, the compensation model you cite is definitely not accurate but even if it was I would highly suspect that the overwhelming majority (I like this phrase) of consumers would be unwilling to pay for a service level comparable to one of the premier entities I mentioned.

      Reply

      David Evans

      8 years ago

      Steve, you sound like a politician. He is giving real world accounts. Not incorrect polling data!

      Reply

      mcavoy

      8 years ago

      Well its easy to see from your response Steve why GS is in the position they are in. There’s a reason why the GS in Mission Valley in San Diego is getting curb stomped on a daily basis by the GolfMart just across the freeway – their customer service is superior to any, and I mean ANY GS I’ve ever been in.

      Reply

      Edward Colligon

      8 years ago

      It’s people with your attitude that make people not want to buy there. I went to a golfsmith once to test out woods, and wanted to try everything. The guy gave me two clubs and walked away for like 20 minutes. Then was rude to me when I asked to try some other brands. I proceeded to try them out, made a decision, and was willing to overlook some of the rudeness until he just up and left the store. If it was your break or end of shift, at least direct me to someone else. So after being tired of this crap, I left and purchased elsewhere. I actually prefer golf galaxy, but I decided to give Golfsmith a try. Not really surprised they failed when I’m not the only one who had an experience like this.

      Reply

      Steve Ingerski

      8 years ago

      Edward Colligon – yes you’re absolutely right. Because you should expect a dedicated sales person while you “try everything”.

      Did you schedule an appointment with the MCF ahead of time or did you not want to commit to spending for a service?

      Reply

      Jason Kanis

      8 years ago

      Having Managed a Large GS location Steve, I can tell you first hand that GS cares little for customer service or training it’s employees. They half staff most stores, with people more qualified by the hourly rate than by their golf industry expertise. All part of the reason they are in the position they are in….

      Reply

      Jason Kanis

      8 years ago

      Perhaps being a part time employee Steve, you are not privy to all the goings on. Let me reiterate – they are where they are for a reason…

      Reply

      Alan Larson

      8 years ago

      You apparently worked at a GS I never was privileged to walk into. Overall, one of the worst chains of any type I have ever encountered. Surpassed perhaps only by Dick’s. #Crikey ?

      Reply

      Steve Ingerski

      8 years ago

      Jason Kanis – please enlighten me as to why they are there.
      My view is that
      1) they over expanded too rapidly and over saturated many areas with multiple stores under unfavorable leases
      2) constant renewal/turnover of product lines with unfavorable commitments to the manufacturers to stock requirements.
      3) overall drop in dollars spent in the golf industry overall – which is consistent with forecasts for courses as well as retailers

      Those to me are the big three – and have nothing to do with staff nor customer service aspects

      Reply

      mcavoy

      8 years ago

      Here’s why they are where they are Steve:
      7) yes we pretty much know within the first 10 mins of you hitting in a bay whether or not you’re a real customer or just coming in to hit balls. And you know who are as well. So that means, no we aren’t going to just stand there while you yammer on about how you play “real” blades and don’t understand why this Ping G30 iron is making you hit all over the map as some sort of ego boost.
      Is that in the Golfsmith employee manual? Only selling to people who are already committed to buying when they walk in is the lazy person’s approach to sales. Selling, real selling is a talent that you appear to either not possess or had no interest in acquiring.

      Brett Frimmer

      8 years ago

      I got a chuckle out of the comment on obsession with exotic shafts. Steve is right. The shaft isn’t the reason I ever hit a shot 40 yds offline be it a slice or hook. Swing flaws were. The stock shaft isn’t always garbage. Your swing is!

      Reply

      Edward Colligon

      8 years ago

      Steve Ingerski, no, I don’t expect them at my side. But I expect him to check in occasionally and then not just peace out instead of finishing. It’s my understanding he would have made a commission had he actually put in the effort and made a sale, yes?

      Reply

      Steve Ingerski

      8 years ago

      Edward Colligon instead of finishing what? I am fully assuming since you didn’t answer, that the answer is no that you didn’t choose to spend 49.99 for a fitting, correct? Why not? If you wanted the insight and support of one of the MCFs why wasn’t it worth the initial investment on your part?

      Pretty sure the GS site talks about what sort of fitting experiences are available.

      Reply

      Vic Geier

      8 years ago

      Thank god Carls Golf land is close by.

      Reply

      Terry Wittek

      8 years ago

      Spot on

      Reply

      Shane McInnes

      8 years ago

      I spoken to many club reps who have fuck all idea about he business also. It takes all types and I’ve had some issue with people at GS and also had some guys who have been terrific. It’s the nature of the business and if you pay peanuts you’ll get monkeys and that’s generally what happens in the entire industry.
      Fortunately with my experience working in the industry for 15 years at all levels I’ve gained enough knowledge to fit my own clubs, do repairs etc ??????

      Reply

      Jason Kanis

      8 years ago

      Steve Ingerski again Steve, half staffed, very limited incoming experience, very basic training = zero priority to customer service.
      Proof is in the bankruptcy…

      Reply

      Damon Butler

      8 years ago

      The price of used clubs should never have been determined by one source, that’s always a disaster ( isn’t PGA Value Guide owned by 3balls golf)?? Just ask the sports card business how letting Beckett be the sole determining factor in pricing turned out?
      The difference between a new and used club is ONE golf ball, is it really worth several hundreds?
      The Sales/Club Cycle of many of the manufacturers is insane and further adds to the watering down and de-valuing of clubs. Taylormade doesn’t need to come out with 4-5 drivers a year

      Reply

      Brett Nelson

      8 years ago

      Steve. Anybody that goes to get “fitted” by Dicks is the laughing stock of the golfing community. Maybe your issue is that you are using the PGA trade in guide which everyone knows is a joke and cop out.

      Reply

      Allen Bridges

      8 years ago

      1) Trade in value … if they bought it from GS, “it’s their own damned fault”?

      Reply

      Timothy Hayes

      8 years ago

      Haha. You’re a regular captain of customer service.

      Reply

      Jason Kanis

      8 years ago

      Steve – half staff is an hours/budget deficiency – determined by corporate. ALL stores in the GS world have their hourly allotment regulated by corporate.

      Reply

      Gregory Meyer

      8 years ago

      I LOVE the “experts” that think they know what is going on. Dick’s has not bought Golfsmith..yet. The purchase must be approved by the bankruptcy court and is conditional on the debtor in possession NOT meeting the requirements of the buyout/restructuring. If the court approves the debtor in possession’s plan and all criteria have been met then the auction purchase by Dick’s will not go forward. Straight facts ignored by most news reports.

      Reply

      Frank C. Baracao

      7 years ago

      I am a Golfsmith employee soon to be unemployed as we go thru liquidation. As for Dicks buying Golfsmith they are doing it just to get control of the customer list. In my opinion they do not care about the golfers that come into their stores. Have been in several Dicks and there is not a dedicated employee in their golf section…And when you do ask them technical questions they all have that deer in the headlight look. Case in point I asked one guy how to regrip a club. Just take the old one off and use some solvent and slide the new one right on. This is what happens when you pay someone 10 bucks an hour to sell shoes and then comes to the golf department to help you out. Then their was the time I inquired about altering lie angles on forged clubs and had the guy tell me it wouldn’t be possible to do that. Oh well…hope that 70 million was well spent and perhaps Dicks can hire some people to come in that are actually knowledgeable about the game

      Reply

      Fernando Solorzano

      8 years ago

      The golf industry has been on a tail spin for months!

      Reply

      txgolfjunkie

      8 years ago

      So Dick’s now owns Golfsmith and Golf Galaxy. This acquisition would be worthwhile if Dick’s renamed all their Golfsmith stores to GolfDick’s.

      Reply

      John J Ziomek Jr

      8 years ago

      LMAO!! Very interesting take and point well taken. However, with the newest approach to usage of the golf courses around the country with the introduction of “foot-golf” perhaps “dickey-golf” would catch on a little more quickly. Just one man’s thought..
      JZ

      Reply

      Kenny B

      8 years ago

      It’s always sad to see businesses close, especially golf stores. Sorry to see employees laid off, but honestly some of them need a reality check and need to be let go. The closest Golfsmith to me is 200+ miles away so I don’t shop there. When I travel, I do stop in their stores and lately have been disappointed in the merchandise and the staff. I have bought from Golfsmith, but mostly online. On the other hand, there is no Dick’s in my area either, and I had the same feeling when I went into their stores.

      Reply

      Pete S

      8 years ago

      Might want to edit this “We’d be remiss not to point out that just over 200 years ago, Dick’s downsized its golf operations.”

      Seems like long time…

      Reply

      Jim

      8 years ago

      Although it’s good that some of the stores will remain open it’s discouraging that they will be shuttering 2/3 of the total Golfsmith stores. What that means is less access to golf stores in general, especially in my area around Boston. However it does tend to push the golf equipment business back to the pro shops, if they haven’t already gotten rid of the equipment and only sell shirts. I hope it doesn’t mean that pricing will be going up with the limited access to retail outlets (excluding on line options). Time will tell but it’s disappointing that so few golf stores remain.

      Reply

      dr. bloor

      8 years ago

      They’ve been fun to shop at, but the Boston/Providence/Worcester triangle was never going to support the crazy amount of square footage they’ve tried to maintain in the area over the past decade or so. I don’t actually know how they’re doing, but the Golfer’s Warehouse in Cranston RI at least has a more realistic model going forward–maybe 1/4 the size of the nearest GS and in a non-premium location, with very little wasted space.

      I’d like to see maybe one of the GS in the area stay open, or, if Dick’s really thinks golf is coming back, putting some GS inventory/employees in their stores.

      Reply

      GolfSpy Barbajo

      8 years ago

      Good observation about the Cranston Golfer’s Warehouse – right amount of space and equipment, and I can’t believe they pay a ton for that location. I always pay a visit when in town on business. I’m guessing the GS in Seeking was the local store that closed? Do they have a location in Worcester?

      Hell, I’m so old I remember looking at golf equipment at Spag’s!

      Bluedog

      8 years ago

      Man, you are old!

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